7 Questions with Eric Madsen

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7 Questions with Eric Madsen

Eric Madsen is the showroom manager at the Kohler Signature Store by Supply New England, which opened its doors at 7 Tide in April. “The Kohler Signature Store is a resource and one-stop shop for both members of the trade and homeowners looking to do any size kitchen and bath project,” says Madsen. Madsen manages the daily operations of the Seaport store as well as the talented team of kitchen bath and designers. We asked him a few questions about himself as well as the stunning new space he manages:

1. Who do you expect to come through the doors of the showroom and what can they expect from their visit?

We see a mix of architects, designers, builders and homeowners as our customer. We work hard to showcase inspiring spaces that feature the latest trends using Kohler, Kallista, Robern products and beyond. We have decorative plumbing, custom cabinetry, countertops, tile, shower glass, and more to complete a room. We help our customers design the space, select product, process their orders and provide local delivery. We will work with your contractor or designer or recommend other installation professionals if you need them. This creates a stress-free and collaborative atmosphere where we work in tandem with the client to help design and deliver exactly what they are looking for.

Technology is being integrated into the home at a very fast rate and the bathroom is no exception, customers will find ways to seamlessly integrate technology into their bathrooms with a visit to our store.

2. What is your favorite part of the new showroom?

I really love our Veil Suite featuring the new Veil freestanding bath with the ceiling mounted laminar tub filler all set against one of our art pieces from Jeff Soderbergh using reclaimed ballast stone from the Boston Harbor. The juxtaposition of the very sleek lines in the Veil collection against such raw and historical materials is what Boston is all about, and I think it is perfectly captured in this suite.

3. Can you share a few examples of how the new showroom uses technology to help clients visualize their space and experience the products?

We are very excited about our virtual reality kitchen experience. We’ve partnered with the people at 20/20 to bring the kitchen designs our team creates to life. Using VR technology, our clients will be able to wear goggles and virtually stand in their new kitchen while we’re still in the designing phase. We feel this will help our clients make changes early in the project and ultimately deliver a space they love.

4. Aside from technology, there are other ways for clients to really experience Kohler products, can you tell us about the spa experience at the showroom?

Yes! Another unique feature of the Boston store are our experience rooms. We have two complete private bathrooms ready for our clients to test drive the latest Kohler products. Experience Room One features a VibrAcoustic, Chromatherapy and BubbleMassage Air Bath with Bask heating. Experience Room Two has a Spa Experience shower with three showerheads, six body sprays, Real Rain, steam and a hand shower. The market is asking for full spa showering in the home, and we think it is important for our clients to be able to immerse themselves in these experiences to help decide which features are right for their own home.

5. What’s important about the Seaport location for the Kohler Signature Store by Supply New England?

This is the third Kohler Signature Store for Supply New England and we saw a need for a store like this in such a vibrant and evolving neighborhood. 7 Tide is a wonderful building, and being here with complimentary showrooms such as Clarke, Marvin and Reflex Lighting made it a perfect fit.

6. You’re also an interior designer, what advice do you have for new homeowners looking to update their spaces?

I think that it is important for homeowners to spend some time really considering what they like and don’t like about their current space before we start the remodeling process. It is immensely helpful for us as designers to know how to make the new space as user-friendly as possible, and a large part of that is knowing what the client doesn’t want to change. The other bit of advice would be try and find one item you really love and build around that. There are so many wonderful products on the market that it can quickly become overwhelming for the homeowner, we can efficiently build a cohesive and successful design with that one bit of inspiration. 

7. What is your favorite restaurant in the Seaport?

I think it’s hard to beat the 1st floor of Legal’s Harborside with the doors open to the water on a summer evening!